Cornerstone OnDemand in Pune offers an exciting Junior Support Specialist Internship with a stipend equivalent to ₹3-4 LPA, targeting freshers eager to break into tech support and customer success. This full-time role provides practical experience in enterprise HR software, ideal for college students from Delhi or across India pursuing operations, HR tech, or support careers. With Pune’s booming IT sector, interns build transferable skills for top firms like Deloitte, EY, or Salesforce.
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Why Choose Cornerstone’s Internship?
Cornerstone leads in talent management and learning platforms, serving global enterprises. Interns support clients using their SaaS tools for employee training, performance tracking, and recruitment—gaining exposure to real-time issue resolution and client interactions. Unlike routine call-center jobs, this role involves technical troubleshooting, data analysis, and process optimization, blending your backend interests with customer-facing expertise.
The 3-6 month program fosters growth in a collaborative environment, with high PPO potential amid Pune’s tech ecosystem near giants like Infosys and Barclays. It suits non-coding paths in tech, emphasizing communication and problem-solving for marketing or product roles.
About the Role
- Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
- Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
- Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
- Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
- Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
- Consistently deliver aligning with set goals and beyond
- Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
- Consideration of privacy and security obligations.
Responsibilities
Daily tasks deliver immediate impact:
- Handle inbound support tickets, achieving SLAs like 4-hour resolution targets.
- Troubleshoot platform bugs, replicate issues, and liaise with dev teams.
- Create knowledge base articles and analyze trends for product feedback.
- Support client onboarding with demos and usage reports.
Work splits into 50% client resolution, 25% documentation, 15% training, and 10% analytics—sharpening efficiency for future support engineer positions.
Stipend Breakdown
The ₹3-4 LPA stipend (₹25,000-₹33,000 monthly) stands competitive for entry-level support:
| Component | Monthly Value | Notes |
|---|---|---|
| Base Stipend | ₹25k-₹33k | Tiered by performance |
| Bonuses | Up to ₹5k | CSAT and volume incentives |
| Annualized | ₹3-4 LPA | PPO jumps to ₹6+ LPA |
Includes 12 paid leaves, covering Pune’s low living costs (₹15k/month shared accommodation).
Exclusive Perks and Benefits
Cornerstone enhances the experience with:
- Training: LinkedIn Learning access, ITIL certification support, mentorship from seniors.
- Tech Setup: Company laptop, software licenses, and tool reimbursements.
- Wellness: Free lunches, gym, transport allowance, team outings.
- Growth: Client exposure, hackathons, and alumni referrals to Adobe or Oracle.
Pune office in Hinjewadi offers modern amenities and networking via TechHR meetups.
Pune: Ideal Internship Hub
Pune’s IT parks provide a vibrant base with 30% lower costs than Bangalore. Enjoy Osho retreats, street food, and events at Symbiosis. Delhi flyers reach here in 2 hours, easing relocation for long-term stays.
Step-by-Step Application Guide
Apply immediately—rolling basis fills fast!
- Customize resume: Quantify experiences like “Managed 100+ queries in college tech fest.”
- Visit cornerstoneondemand.com/careers; search “Junior Support Specialist Internship Pune.”
- Submit application with cover letter and LinkedIn profile.
- Tackle online test (aptitude + scenarios).
- Interviews: Demo troubleshooting + HR chat.
- Expect offers in 1 week; negotiate start dates.
Highlight backend skills for data tasks to differentiate.
How to Apply?
If you are an Interested Candidate, you can apply for the Junior Support Specialist Internship at Cornerstone Pune | Stipend Rs. ₹3-4 LPA | Apply ASAP Click Here.